Client Name:
Client File Number:

Customer Satisfaction Survey
1. Area of Service Provided:
2. Handling Lawyer:
 
 Scale of 1(poor) to 5 (excellent)

Response time:

 1 2 3 4 5
Communication with you:
 1 2 3 4 5
Quality of advice/service:
 1 2 3 4 5
Fee and value of service:
 1 2 3 4 5  
3. Handling Staff:
 
Scale of 1(poor) to 5 (excellent)

Friendliness:

 1 2 3 4 5
Efficiency:
 1 2 3 4 5
Communication with you:
 1 2 3 4 5
Explanation of Legal Documents:
 1 2 3 4 5  
4. How do you think of our firm?
 
Scale of 1(poor) to 5 (excellent)

Greetings:

 1 2 3 4 5
Our voicemail system:
 1 2 3 4 5
Overall, how would you grade our firm:
 1 2 3 4 5
5. Would you recommend this law firm and/or the lawyers to others? Yes No
If so, why?
If not, why not?
6. Is this website useful? Yes No
7. Comments are valuable. Is there anything you would like to share with us?
Note: 255 character limits in comment field.